HOW WE'RE TAKING CARE

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For us, the health and safety of our employees, customers and communities is our top priority. Things are changing daily, but one thing that won’t? Our commitment to the safety and comfort of our teams and customers. Learn more below about how we’re taking care to help keep our teams and customers safe in our Athleta, Banana Republic, Gap, and Old Navy stores.

In 2020, we committed to evolving our health and safety practices as we safely reopened stores with a strategic plan to deliver a safe shopping experience for our communities. Since then, we’ve continued to monitor all official COVID-19 recommendations of the Provincial Occupational Health and Safety Administrations (OSHA) and the Public Health Agency of Canada, local government mandates, and current COVID data trends to make adjustments to our policies. Our current mask policy across our brands in Canada has evolved to rely on personal preference and local or provincial mandates to keep customers and employees safe. As always, we will continue to be compliant with jurisdictions where masks are required by law.

For updates on our health and safety measures in our stores and in our fulfillment centers, please refer to the FAQs below.

SEE OUR FREQUENTLY ASKED QUESTIONS

OUR STORES

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Have dedicated cleaning and sanitization efforts

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Are compliant with local and provincial mandates that require masks

 

OUR EMPLOYEES

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Wash and sanitize hands frequently

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Complete an Employee Health Screening at the start of each shift

FREQUENTLY ASKED QUESTIONS

Updated July 19, 2022

Our Customers

What’s Gap Inc. doing to help keep customers safe in stores?

To keep our employees, customers and communities safe, we follow all local and provincial mandates to be compliant with jurisdictions where masks are required by law.

Will customers be asked to wear masks while in stores?

Customers will only be required to wear masks where local or provincial mandates require it. They can also choose to wear a mask if they feel more comfortable doing so.

Are Gap Inc. stores impacted by any other local government mandates for Coronavirus?

Gap Inc. follows all local government mandates when it comes to Coronavirus safety.

  • Any reduced store hours will be listed on our store locator: Old Navy, Athleta, Gap, and Banana Republic.
  • If other restrictions are part of local mandates (i.e. fitting rooms closed), stores will be in compliance.
Is Curbside Pickup available for online orders?

Select stores offer Curbside Pickup as a convenient option. Customers will see this option at checkout if it’s available from their local store. Curbside Pickup is generally available between 10:00 a.m. and 4 p.m. daily; orders made by 2 p.m. are ready in just 2 hours.

  • When a customer’s order is ready, they’ll receive an email notification letting them know to head to the store. Customers will need to have their photo ID and email confirmation handy for store teams to confirm upon arrival.
  • Once the customer arrives at the store, they will need to park in the designated Curbside Pickup location and call the store number provided in the confirmation email.
  • If the customer wishes to have contactless pickup, they can show their photo ID and email confirmation through their closed window and pop the trunk so the store team can place their order inside.
Do Gap Inc. stores still sell face masks?

Our brands continue to sell non-medical grade face masks in stores and online.


Our Team

What safety measures are you taking to protect store teams?

We are actively engaged in the safety needs of our employees, customers and communities. Here’s how we’re taking care of our store teams: 

  • We follow all local and provincial mandates to be compliant with jurisdictions where masks are required by law. They can also choose to wear a mask if they feel more comfortable doing so.
  • We encourage employees to wash/sanitize hands frequently.
  • We ask employees to conduct an Employee Health Screening at the start of each shift and advise those who are ill not to come to work.
How are you keeping your Customer Experience Centers safe?

Our Customer Experience Centers follow local and provincial mandates to be compliant with jurisdictions where masks are required by law. Our CEC employees can also choose to wear a mask if they feel more comfortable doing so. We have regular cleaning and sanitization efforts and recommend all employees take precautionary health measures, including frequent handwashing, social distancing and staying home when sick.


Our Community

What did Gap Inc. do to give back to communities impacted during the pandemic?

Gap Inc. has always been committed to the communities in which we serve. That commitment was amplified during the height of the Coronavirus pandemic when we leveraged our expansive supply chain to connect hospital networks with millions of critical PPE (personal protective equipment), for frontline healthcare workers. We gave back in other ways too during that time, including donating clothing to clothing to families and individuals as they got back to work, donating masks to Boys and Girls Clubs of America as their clubs stayed open to provide a safe place for kids and families in underserved communities, and donating a portion of mask sales to non-profit partners. You can find out more about our efforts here. 

Today, our family of brands is proud to continue supporting our local communities through individual and group efforts. 

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CONTACT US

Employees

Employees can reach out to their leader if they have questions about our health and safety policies.

Media

Reach us at press@gap.com
Find the latest news about our brands on our Newsroom.
Find media assets on our Media Center. 

Customers

Customer Service: (877) 328-4538

OTHER RESOURCES

World Health Organization