More than the clothes we create, Gap Inc. is defined by its people. Our dedicated, eclectic, passionate culture is driven by pros, with personality. Say hello, get to know us, and take a closer look at what (and who) we're made of. Meet some of the many people who make Gap Inc. great. #WeAreGapInc
It's mid-March in San Francisco, which means, despite the surplus of sunshine and the longer days, a scarf is definitely not out of the question. So when Rishi Bhilawadikar walks into the studio with a linen button down wrinkled just so, a smart blazer, and a wool scarf around his neck, no one bats an eye. His style is easy, but attended to and thoughtful, which isn't far off from how one would characterize his perspective on making seamless experiences for our customers on and offline. As Principal UX Designer, he's focused on creating experiences that seem so intuitive and responsive to our customers needs, that you never think twice about the work that went into them. But if you ever get a chance to peek under the hood, you'll see that indeed a great deal of work and thoughtfulness goes into meeting our shopper where they are with what they want. And it's something we're obsessed with here at Gap Inc.
But aside from a dogged focus on making the best shopping experiences for our customers, in his spare time, Rishi works on film projects, the most recent of which is premiering in theaters here in the Bay Area and across the country this week. Hear more about his work on and off screen(s), what he's learned from customers, and what his epiphany moment was here at Gap Inc. Meet Rishi.
What do you do for Gap Inc.?
I work on user experience (UX). I observe and frankly, obsess, over our customers to make it really simple for them to shop with us.
What inspires you?
Uplifting stories from others' experiences and live music.
Uncomplicated. Although I was called Boho recently by a co-worker. (I do not know what this means.)
Jeans, a shirt and a good pair of dress shoes.
All-time favorite piece of clothing
Not really all-time, but I've become a big fan of scarves since I started living in San Francisco. Useful and stylish. (They help fend off colds in this weather!)
What you've learned from customers
Customers are always changing how they do things. But the basic needs remain the same: they want things faster, they want things at the best value possible, and at the highest quality possible.
Favorite Gap Inc. moment
Any time I'm out with friends, and we happen to walk by a marketing poster from one of our brands that celebrates diversity, it's a proud moment for me. (Bragging rights, too.)
SAP Labs in Palo Alto, making business software easy to use.
There was a time when Art read a letter that was sent to him by a customer who wanted to tell him about a Gap shirt that had been with his family (and all over the country with them on their travels and experiences) for decades. Art read the letter at all-hands company meeting and it was such a great moment. It reminded about why we're here and what our purpose is.
Always puts you in a good mood
Something people don't know about you
I attended 16 schools to graduate 12 grades.